Client Retention Using Empathy? Our Partnership with UBS Singapore – Empathy-driven programme simulates the struggle for survival

On June 23, we were privileged to collaborate with UBS Singapore to conduct a Poverty Escape Simulation for clients of the Swiss financial institution. The UBS ‘Next Generation’ programme aims to help their clients manage inheritance. Etch Empathy was present to help youths–sons and daughters of UBS clients – experience the poverty cycle and emotions[…]

On Empathy, Business and Brands

Empathy might not be the first word that springs to mind when you think of leading businesses.  Even a study on business students saw them rate it as very low on a list of essential leadership traits[i]. But in a world where rapid change is the norm, the ability to understand the needs, motivations and[…]